Privacy Notice

Last Updated: May 24th, 2018

At Nikolaos & Eleni Prompona O.E, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Nikolaos & Eleni Prompona O.E.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://finikas.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Nikolaos & Eleni Prompona O.E.

Data Controller

Nikolaos & Eleni Prompona O.E operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Finikas Hotel Naxos “Nikolaos & Eleni Prompona O.E”
Pyrgaki
843 00, Naxos
GR

Data Processor

WebHotelier operates this booking system on behalf of Nikolaos & Eleni Prompona O.E and is committed to protecting the privacy of the users of this system. WebHotelier is:

WebHotelier Technologies Limited
Mnasiadou 9 (Demokritos Building, Office 16)
1065 Nicosia
Cyprus

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of Nikolaos & Eleni Prompona O.E, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.

The User may contact WebHotelier's Data Protection Officer:

Data Protection Officer
dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at Nikolaos & Eleni Prompona O.E;
to pass on your financial details to Nikolaos & Eleni Prompona O.E and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User's Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

TERMS OF USE

All services provided by Hotel Finikas Naxos may be used only for lawful purposes. Transmission, storage or presentation of any information, data or material in any country, state or city law is prohibited. This includes, but is not limited to material protected by copyright, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and defend Finikas Hotel Naxos from any claims resulting from the use of the service which damages the subscriber or any other party.

Prohibitions

Sites that promote any illegal activity or present content that may be detrimental to the Hotel Finikas Naxos servers, or any other server on the Internet.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Finikas Hotel Naxos is strictly prohibited. As our customer you are responsible for all accounts. If you violate the Terms of Use outlined within, your IP Address will be blocked without the possibility of refund.

Limitation of Liability

Finikas Hotel Naxos shall not be liable for any damages that may arise from the Finikas Hotel Naxos server. Furthermore, Finikas Hotel Naxos will not be responsible for any claimed damages, including incidental or consequential damages arising from the corruption or deletion of any web site from the server Finikas Hotel Naxos.

Violation

Any violation of use in accordance with these policies should be referred to info@finikashotel.gr. All complaints will be investigated promptly.
Finikas Hotel Naxos reserves the right to change any or all policies or guidelines above, without notification. Also retains the right to increase any pricing and make changes to our account plans without notice.

Privacy Policy

All rights reserved. The web site Finikas Hotel Naxos and all pages linked to that initiated by http://www.finikashotel.gr are managed by Finikas Hotel Naxos. All content contained in these pages may not be reproduced by any means, electronic or mechanical, for any process or storage of information without permission of the Finikas Hotel Naxos.

All components of pages, including text, images, files, website design are protected by the laws under the protection of copyrighted and may not be used for commercial purposes without prior permission.

The use of any information on this site that will be required to info@finikashotel.gr, so you can be, or not approved its use in other elements.

All information and data used in the site were previously approved. Any information submitted by form or e-mail to this site will only be used for the web site and for no other commercial entity.

We believe that the site contains no content can damage the various systems that can be used to view it. If a problem occurs during your viewing is the responsibility solely of the visitor and Finikas Hotel Naxos not have charges for damages and costs that might be.

Finikas Hotel Naxos reserves the right to prosecute individuals or organizations whose actions may affect this web site.

Sites Covered by this Privacy Statement

This Privacy Statement applies to all sites, domains, information portals and records kept by the Finikas Hotel Naxos. The process of maintaining a website is a process of evolution, and Finikas Hotel Naxos may decide at some future time, without notice, modify the terms of this Privacy Statement. Your use of this website or materials you have obtained indicates that you agree to the Privacy Statement at the time of such use. The Privacy Statement will be published in the existing site and where to check if there was any change at all visits.

Information collected

We collect information about you from various sources, including: Information collected directly from you. Information collected about you when you visit our site, use our service or view our online ads. All information we collect about you may be combined to help us tailor our communications to you. In general, we do not share the user personal information with third parties. Only when required by law and / or public authorities.

PERSONAL DATA

The personal data of Finikas hotel Naxos' customers are treated as they are essential for the continued commercial work of Finikas Hotel Naxos and because they have been subject of consent. The omission or inaccuracy of this data or other information provided by the customer is its own responsibility.

The personal data provided by the customer will be processed and stored in a computerized manner and will be used by Finikas Hotel Naxos for: marketing and sales, customer management and service provision, accounting, tax and administrative management, litigation management, fraud detection, protection revenue and audit, network and system management, information security and physical security control, operator management and compliance with legal obligations.

The processing of data for marketing purposes will be done according to the option of consent manifested by the customer. The consent must be prior, free, informed, specific and unambiguous, expressed in a written, oral statement or through the validation of an option. The customer may object to the processing of data for marketing purposes at any time and by any means.

The personal data are kept by Finikas Hotel Naxos, for one period of 14 months.

It is guaranteed to the customer the right of access, rectification, opposition, erasure, limitation and portability of their personal data. The exercise of the rights may be requested by +302285075230 or by written request sent to Finikas Hotel Naxos to the e-mail address info@finikashotel.gr.

We therefore intend to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and Council of 27th April (General Data Protection Regulation), which shall apply from 25th May 2018.

Privacy Controls

Finikas Hotel Naxos may update this policy frequently. If you object to these changes, you must cease your use of our Website. The fact continue to use our Website shall indicate your acknowledgment and acceptance of such changes to the terms and conditions thereof.

Cookie policy

WHAT ARE COOKIES?

Cookies are small files with alphanumeric information recorded on the hard disk of your computer by the browser. These files are required so that the server can distinguish each user and keep the state during navigation of a user.

OUR COOKIES POLICY

Cookies used in Finikas Hotel Naxos are anonymous and are not saved them any personal information of our users or other information allowing to identify personally. Our cookies are used to enhance the experience of our users and to enable us to analyze site usage so we optimize the features it contains.

WHAT COOKIES ARE USED IN THE PAGES OF THIS SITE?

In Finikas Hotel Naxos are used:

Session cookies - to take user preferences as the language in which the site should be presented and to keep the Authenticated Users sessions. Cookies of this type are automatically deleted when the browser is closed.

Persistent cookies - to save necessary information between sessions, for example, is place a cookie of this type to indicate that the user has taken note of cookies policy and to hide the related message. This type of cookie remains on your computer until you get your expiration date or be deleted by the user.

This portal uses the Google Analytics service available to improve site performance registrant general information of the received access using anonymous cookies for this purpose.